Frequently Asked Questions

Reseller Hosting allows you to create sub-packages within the allotted Disk Space and Bandwidth of your main Hosting package. You can use WHM to create Individual Custom packages (each with cPanel) and provision them to your Customers. Additionally, you can use WHMCS for billing (Not supported on the base plan).

All Reseller Hosting packages come with 2 separate Control Panels - WHM and cPanel. WHM gives you administrative control of your Reseller Hosting package and cPanel allows your Customers to manage their individual Hosting packages.

No, you do not need deep technical expertise. With WHM and cPanel access, managing accounts is simple and user-friendly. Plus, our support team is available to assist with server-level issues, so you can focus on running your business and supporting your customers.

Yes. All Reseller Hosting plans are 100% white-label. You can set up custom nameservers, apply your logo, and present services under your brand, making it look completely independent and professional to your clients.

Our expert support team is available 24/7 to help with technical issues, server performance, and configuration. While you provide customer-facing support to your clients, we ensure the backend runs smoothly, so you can focus on growing your business.

A domain name is your website’s address on the internet (e.g., yourcompany.com). It allows customers to easily find and access your website, email services, and online brand.

You can use our domain search tool to check availability. Simply type in your desired domain, and we will show if it is available or suggest alternatives if it is taken.

Domain registration gives you the rights to use a specific name on the internet, while web hosting provides the server space to store your website files. Both are needed to make a website live.

Yes, you can transfer your existing domain to us. Just ensure the domain is unlocked and you have the authorization (EPP) code from your current registrar.

Once registered, the domain becomes yours for the chosen period (usually 1 year or more). You can then connect it to a website, set up email accounts, or simply reserve it for future use.

A domain transfer is the process of moving your domain name from one registrar (domain service provider) to another. This allows you to manage your domain and hosting services in one place for better convenience and support.

To transfer your domain, you need to unlock it at your current registrar, obtain the EPP/Auth code, and initiate the transfer request from our website. Once confirmed via email, the transfer usually completes within 5-7 days.

Yes. Your domain must be at least 60 days old, unlocked at the current registrar, and you must have access to the domain’s administrative email address to approve the transfer.

Yes. In most cases, a successful domain transfer adds an additional one year to your current domain registration period (depending on the TLD and registry rules).

No. If your nameservers remain unchanged, your website and email will continue to work without interruption during the transfer process.

Unlimited covers storage, bandwidth, domains, and email accounts, but as with all web hosts, fair use policies exist to ensure server integrity for all clients. Abuse—like hosting file-sharing services—may lead to warnings or limits.

Yes! With unlimited hosting, you can host multiple domains and websites from a single cPanel account. It’s perfect for developers, agencies, or businesses managing several sites under one plan.

Absolutely. cPanel offers an intuitive, user-friendly interface that makes managing your websites, files, emails, and databases simple—even for beginners. No technical expertise is required.

No hidden charges! Everything is clearly stated upfront. While the resources are labeled "unlimited," fair usage and server health policies ensure optimal performance for everyone.

You get 24/7 expert support via chat, email, or ticket. Whether it's setup, migration, or troubleshooting, our team is ready to assist you anytime.

In Shared Web Hosting, multiple clients are hosted on a single server i.e. the clients share the server's resources. This helps reduce the cost, since the cost of the server and its resources are spread over all the clients/packages hosted on the server. Shared Hosting is perfect for personal websites, small and mid-sized businesses that do not require all the resources of a server.

Yes! our shared hosting plans except "Tulip" allow you to host more than one Website, by adding secondary domains through your hosting control panel i.e. cPanel.

Yes, we offer a 100% Risk Free, 30 day Money Back Guarantee.

Yes, all our Hosting packages come with Email Hosting.

Yes, you can easily upgrade to one of our higher plans at any time.

CyberPanel is a free, open-source web hosting control panel built for Linux servers with OpenLiteSpeed. It offers an easy-to-use interface, one-click app installs, automatic SSL, and advanced caching to boost your website’s speed and management ease.

Yes, CyberPanel features one-click installers for popular CMS like WordPress, Joomla, Drupal, and more—making setup fast and hassle-free without technical expertise.

Absolutely. CyberPanel integrates firewalls, automated Let’s Encrypt SSL certificates, malware scanning, two-factor authentication, and ModSecurity to protect your hosting environment.

Yes, CyberPanel allows you to manage unlimited websites and domains from a single dashboard with customizable PHP versions and easy DNS settings management.

Yes, CyberPanel is lightweight and uses the OpenLiteSpeed web server which is optimized for high performance and lower server resource consumption, making it cost-effective especially for shared hosting.

Managed VPS Hosting means we handle the technical side — server setup, updates, security patches, monitoring, and ongoing maintenance. You get full control of your server without the stress of managing it yourself. In contrast, with Unmanaged VPS, you're responsible for everything, including configuration and troubleshooting.

Not at all. Managed VPS is designed for users who want powerful hosting without dealing with command lines or server administration. You’ll get an intuitive control panel and a support team ready to assist with technical tasks 24/7.

Yes, scaling is simple and seamless. You can upgrade your VPS resources (CPU, RAM, storage) anytime without downtime or data loss. As your traffic or application demands grow, we make sure your server grows with you — no migrations or disruptions needed.

Security is a top priority. Every VPS comes with an AI-powered firewall, DDoS protection, automated security patching, real-time malware scanning, and full VPS isolation. Our team also monitors your server 24/7 to detect and resolve threats before they become issues.

We offer 24/7 expert support via chat, ticket, and email. Our team can assist with server configuration, control panel help, performance tuning, software installation, and more — so you can focus on your business while we handle the technical heavy lifting.

Unmanaged VPS Hosting gives you full control of your virtual server — from operating system installation to software configuration and security. Unlike Managed VPS, no technical support is provided for server management tasks. It's best suited for developers, sysadmins, or users with server experience.

Basic infrastructure support is included (hardware, network, and VPS availability), but all server-level management — such as software installation, troubleshooting, or performance tuning — is your responsibility. If you need hands-on support, consider upgrading to a Managed VPS plan.

Yes, we offer a variety of Linux distributions (like Ubuntu, CentOS, Debian, AlmaLinux, etc.) to choose from during setup. You can also reinstall the OS anytime via your VPS control panel if you want to start fresh.

Absolutely. You get full root (administrator) access, giving you complete control over your server — including the ability to install custom software, configure services, and modify system files.

Yes, you can upgrade your VPS resources (RAM, CPU, storage) anytime through your client portal. You can also switch to a Managed VPS plan if you decide you want our team to handle server management in the future.

An SSL certificate secures your website by encrypting data exchanges, essential for protecting sensitive customer information and improving SEO rankings.

DV certificates can be issued instantly; OV and EV certificates require more verification and may take a few business days.

No. Modern SSL certificates are optimized to provide encryption without slowing down your website. In fact, HTTPS can improve your SEO ranking and user trust, making your site perform better overall.

If an SSL certificate expires, browsers will display a “Not Secure” warning to visitors, which can harm trust and lead to traffic loss. To avoid this, always renew your SSL certificate before the expiry date—we send reminders well in advance to ensure uninterrupted protection.

Free SSL certificates are great for basic encryption but lack higher validation levels, warranties, and dedicated support that paid SSLs provide.